Fundamentals of Effective Communication Skills (FECHW04)

• Instructor: Afhro
• Lectures: 1
• Quizzes: 1
• Students: 4
• Duration: 15 minutes

About

Health and social workers play several roles in health care settings and in community, where they intervene as care givers, communicators, teachers, advocates etc…

The role of health and social workers as communicator is with pivotal consideration in therapeutic process, because clients and families do communicate their concerns to the health professionals with whom a bond has been established.
Good communication skills enable health and social professionals to know the services users, to identify their health problems, and to meet their overall health needs: physical, psychological, cognitive (intellectual), social, economic, cultural, religion or spiritual needs…, and so to provide patient centered and holistic care to them.

Learning Outcomes

By the end of this course, learners should be able to:

Demonstrate an understanding of the concepts of effective communication
Critically appraise the benefits of effective communication in care
Implement the process of communication in care services
Apply the tips for developing effective listening skills
Use high level talking skills in care

Skills you will gain

Appraising the benefits of effective communication in care
Application of effective listening skills
Using high level talking skills in care

Module outline / Course contents

Definition of key terms
Benefits of effective communication in health and social care
Communication process
Communication skills to develop
The 10 Tips for developing effective listening skills
Techniques to improve talking skills